What should you include in a support request?
Describe the account, billing or technical problem, and the error shown on screen. Include a purchase receipt reference if relevant, but do not send full payment-card details.
LET’S GET YOU UNSTUCK
Contact support
Contact support@swapbackdrop.com for video processing, export, account or payment questions. Include a project reference, without private footage.
Maintained by SwapBackdrop ·
support@swapbackdrop.com
What should you leave out of your email?
Do not email original footage, identity documents, children’s information or sensitive health or financial material. If diagnostics require anything more, a separate process must explain what is needed and how it is handled.
How do you report a rights or eligibility concern?
Contact us if you believe children’s or sensitive material was submitted, or if you need to report a rights concern. Describe the issue without attaching private footage. You must be at least 18 and of legal age where you live. Use only footage of adults you have permission to process and publish. Do not use children’s footage, footage of people whose age you cannot confirm, or sensitive material.
What does support cover?
Support covers account access, credit records, processing failures, privacy and rights requests. It is not a manual video-repair service. No response-time guarantee is included.